How Autosol uses your information

Information we collect

We collect account contact details, installation address and service-request details, messages with installers, and limited app analytics such as app version, session identifier, city or barangay supplied in a request, selected service, and quote range. Where you have allowed it, analytics also records the approximate position of your device when you open the app and when you log in, together with whether location permission was granted at the time. For installer applicants, we also collect BIR registration details, TIN, owner government-ID details and images, and the typed and pinned location of the establishment.

Why we use it

We use this information to create and route installation requests, verify installer identity and business registration, let customers and installers communicate, support the service, prevent abuse, and improve the booking flow. Automated checks may assist installer review, but an authorized staff member remains responsible for the approval decision. We do not sell personal information.

Location and photos

Location is optional. If you decline it, or turn it off later, both apps keep working — you can still search for an address, drop a map pin, book a request, and apply for jobs exactly as before. We record that permission was not granted, and no coordinates are collected.

When you do allow it, we use your device location in two ways:

• When you tap “Use my current location”. This is the only time either app asks for the permission. We read your position once to fill in the installation address, and you can edit or replace anything it fills in.
• When you open the app and when you log in. If permission has already been granted, we attach your approximate position to those two events so we can see which areas Autosol is being used in and where installer coverage is thin. We use a recent position the device already has rather than switching on GPS for this.

Neither app collects location in the background or while it is closed, and neither tracks your movement — there is no continuous or periodic location reporting, and we do not request background-location permission. You can withdraw the permission at any time in your device settings without losing access to any part of Autosol.

The installer app also lets applicants choose verification images from their photo library and tap a map to submit establishment coordinates.

Sharing and retention

Request contact and location details are shared only with the installer assigned to that request. Installer verification files are stored separately from public media and are available only through staff-authenticated review tools. We retain data while an account or application is active unless a longer period is required for legal, security, or fraud-prevention reasons.

Your choices

You can turn location off at any time in your device settings, and the apps continue to work without it. You can request deletion from Delete my account. Deletion removes your account and associated requests, messages, mobile sessions, installer verification files, and account-linked analytics. Contact Autosol support if you need help.